01 How to reach us
Direct inboxes handled by the engineers and designers building PinRip.
Direct Support Inboxes
- Support & General Inquiries
- pinrip.com@gmail.com
- Billing & Compliance
- pinrip.com@gmail.com
- Response Time
- Within 1 business day
- Support Hours
- Monday to Friday, 9:00 AM – 6:00 PM UTC
We handle all customer inquiries through these specialized channels:
Product Support
Board archiving assistance, extension troubleshooting, or PDF export formatting questions.
Billing & Subscriptions
Invoices, monthly/yearly upgrades, 1-click plan cancellation, or payment receipts.
Privacy & Data
Exporting all your library metadata or requesting complete deletion of your account archives.
Copyright & Compliance
Questions regarding fair-use reference archiving, DMCA notices, and trademark compliance.
General Inquiries
Studio partnerships, press inquiries, or feature suggestions for future releases.
02 Response times
Product SupportWithin 1 business day, usually in under 4 hours.
Billing & Plan InquiriesPrioritized and resolved within 24 hours.
Privacy & Data Export RequestsAcknowledged immediately and processed within 5 business days.
Operating HoursMonday to Friday. Inquiries sent over the weekend are answered the following business day.
03 Product & Business Summary
PinRip Workspace
- Product Type
- SaaS / Cloud Visual Archiving & Moodboard Generation Software
- Support Email
- pinrip.com@gmail.com
- Billing Email
- pinrip.com@gmail.com
- Official Website
- pinrip.com
- Delivery Model
- 100% Electronic cloud access — instant account activation